Having problems completing the entry form?

Please go through the following checks and try again.

Are you using the most recent version of Google Chrome browser?

We cannot guarantee that all other web browser will show the form in the most efficient way. 

FIX: This form is best displayed in Google Chrome browser. Download Chrome Now

 

Have you filled in all required fields?

You cannot proceed to the next level of the form if you have not filled in all the fields that have a star next to them. 

When you try to proceed to the next level without filling in all required fields you will be shown a yellow on screen warning "form Incomplete:

FIX: Review your form and fill in the red highlighted field:  "Field is required or invalid." The form won't show a  change until you.

 

You can't 'upload' a Video

Videos cannot be uploaded directly in the form.  You have publish them first on www.youtube.com or Vimeo. Then copy the 'link' to the video and paste  it in the required field on the form.

mp4 is the preferred format.

FIX: Publish your Video on Youtube or Vimeo first then copy the link and put it in the required field on the form.

You’ll also have to input height and width as ‘1’ and upload jpg screen shot of your artwork or video in ‘Upload artwork image’ to complete the entry.

YouTube.com how to:

  1. Sign in to YouTube. (Create an account to be able to sign in)
  2. Click on Upload  at the top of the page.
  3. Choose the video privacy settings.
  4. Select the video.
  5. As the video is uploading, you can edit information etc
  6. Click Publish to finish uploading a public video to YouTube. If you set the video privacy setting to Private or Unlisted, just click Done to finish the upload or click Share to privately share your video.

Now get the link/URL

  1. Locate your video look below the video for a Share button.
  2. Go to Embed button which is displayed directly below the Link URL.
  3. Click the Embed button, you will see the HTML code for embedding the video. Copy the code.

Note: Do a search in YouTube.com to get full instructions.

 

Incomplete information

If you do not have all the information required to complete your application you can leave the form after completing your Personal Details. Save by clicking 'Save and Continue'.

FIX: Once you have all the information, upload it by clicking the link below.If you've saved a partially completed entry and wish to continue click here.

 

Forgotten password

For security reasons Parkin Prize cannot access your password.

FIX: Please remember your password.  If you can't, please start the form again.

 

Can't access a Completed Entry

Once you have used the "Confirm and Pay" button, your entry form is completed. You cannot go back to change your entry. 

FIX:  Please use the form below to contact Parkin Prize.

 

You haven't received a Confirmation Email

You have to use the "Confirm and Pay" button, then your entry form is completed and you should receive a Confirmation Email. 

If you haven't:

FIX: See if your entry has been completed 

See if your entry is completed, click here.

 

Please use the form below to contact Parkin Prize.

 

Your image is slow to, or won't upload

Upload is dependant on image size, computer memory and internet usage.

FIX 1: Quit the Parkin Prize site.
Quit the Chrome Browser and shut down your computer. 
Restart the computer click here to complete your entry or start the form afresh if your entry cannot be found.

FIX 2: Downsize your image and try again at different day or time.

Make sure your image hasn't corrupted.
FIX 3: Open your image in an image processing programme eg Adobe Photoshop and resave the image as a jpg.

Other image processing programmes:  Paint.NET, PhotoScape, Canva, Pixlr X, Capture One, Corel PaintShop Pro, ACDSee Photo Studio Ultimate and Gimp.

Make sure your image file name adheres to best file naming practices
FIX 4:
Rename your file image.

Dont' use spaces or special characters such as  ~ ! @ # $ % ^ & * ( ) ` ; < > ? , [ ] { } ' "

 

Your computer keeps freezing

FIX:  Shut down your computer. Restart the computer click here to complete your entry or start the form afresh if your entry cannot be found.

 

The form keeps quitting on you

FIX:  Quit the Parkin Prize site.
Quit the Chrome Browser and 
shut down your computer.

Restart the computer click here to complete your entry or start the form afresh if your entry cannot be found.

 

You can't see how to pay for your entry

Once you have used the "Confirm and Pay" button, your entry form is completed. 

You will receive a confirmation email with your Entry ID and details.

Final submission of your entry will take place after payment is received via Direct Credit, Credit card via phone or post.

FIX:

 

Payment options

 

Entry ID. Where is it?

Once you have used the "Confirm and Pay" button, your entry form is completed and you will receive the Confirmation Email.

Your Confirmation Email will have your Entry ID number at the top.

FIX: Complete your entry and refer to your Confirmation Email.

 

What's an “Internal Server Error”?

An "Internal Server Error"happens within the web server attempting to show you an web page. It's typically a server-side problem out of your control. The server encountered an internal error or misconfiguration and was unable to complete your request.
FIX: Quit the Parkin Prize site and try again later. AND downsize your image

Your computer keeps crashing

Upload is dependant on image size, your computer memory and internet usage.  

FIX 1: Quit the Chrome Browser and shut down your computer. 
Restart the computer click here to complete your entry or start the form afresh if your entry cannot be found.

You image is too large for your internet speed
FIX 2: Downsize your image and try again at different day or time.

You aren't using the latest version of Chrome browser
FIX 3: This form is best displayed in Google Chrome browser. Download Chrome Now

Your computer memory need increasing or your computer needs an upgrade
FIX 4: Try another computer or increase your computer memory or upgrade your computer.

 

 

Can't fix the problem?

Please use the form below

 

Trouble shooting
 
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The wed browser, is the application you use to view websites.
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What was the last action you did on the entry form?
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Describe what problem you are having with the form.
 
 
 
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